Introduction to Information Technology Support and Services focuses on real-world application, including common industry best practices and specific vendors that offer tools for technicians, project managers, and IT leadership. It should be emphasized that the purpose of the IT department of an enterprise is to support the overall mission of the company; it is not simply a standalone component of the company’s infrastructure. Students will continue to apply their knowledge of hardware and software components associated with IT systems while exploring a variety of careers related to IT support and services. Students will analyze technical support needs to perform customer service and configuration management activities, and evaluate application software packages and emerging software. Students will demonstrate and apply knowledge of IT analysis and design by initiating a system project and evaluating applications within the IT system. Information technology is a dynamic discipline that is continuously evolving.
Introduction to Information Support and Services: Course Requirements
This is an introductory course to providing information technology support and services. There are no requirements other than a basic familiarity with personal computers and the Internet. Students should be able to access the web and use it to retrieve information and create accounts for free services.